Awesome customer service.
17-Oct-07
The battery in my laptop (Thinkpad X60) stopped working around 9pm Monday evening.
Timeline goes like this:
- Sometime in March 2007: I bought a Thinkpad X60 from Lenovo, with the 9 cell battery.
- Monday, October 15th, 9 PM: Battery stops working, AC power still works, battery light won’t stop flashing when on AC. ACPI reports battery is full.
- Tuesday, October 16th, 9 AM: I tell IBM customer service person what happened, and give him my laptop’s type number, serial number, and my home address
- Wednesday, October 17th, 12 PM: A new battery has been delivered to my apartment complex’s leasing office.
- Wednesday, October 17th, 6 PM: New battery is plugged in and my laptop works again.
There were no questions asked, no mucking about with warranty information, and I had to spend very little time talking to IBM people to get my problem fixed.
It sucks that my battery broke, but I can’t ask for better service from IBM. Also, it’s pretty cool that I get a new battery, as my old one was starting to have a fair drop in charge level. Additionally, I’m really happy it came in just in time, as I’m leaving town for a couple of days tomorrow. 
